Job Duties Primary responsibility for quality assurance of appraisal orders utilizing the Company’s core technology platform, including:

• Entering, assigning, following-up and managing quality assurance process to completion for property valuation orders within a network of affiliates & vendors to assure timely, efficient, high-quality product;
• Maintaining a uniform flow of work by identifying and managing multiple priorities;
• Analyzing and reporting on exceptions in the appraisal quality assurance process as indicated by the Company’s technology platform;
• Assisting clients, affiliates and vendor panel members with various assignment-related issues;
• Entering and maintaining vendor records & information;
• Providing back-up & overflow coverage for Assignment Management department;
• Performing the work of word processing operator, data entry clerk, or other clerical functions in relation to quality assurance duties, as required;
• Following written, documented procedures for handling quality assurance assignments and suggesting improvements where indicated.

Company & Departmental Support

• Execute strategy & tactics to manage to Company & departmental goals while holding self accountable for results.
• Assist in build-out of cohesive, results-focused, team-oriented Company & departmental environment.
• Assist in development of Company & departmental standards, policies and practices that ensure SOP across client base.
• Nourish and sustain client & affiliate perception of value of affiliation with Company – be a “Brand Ambassador.”

Knowledge, Skills, Abilities & Attributes

• Ability to coordinate high volumes of work under pressure and complete work within deadlines.
• Ability to form & sustain productive relationships with clients, affiliates, vendors, managers, peers, subordinates and others.
• Ability to operate a personal computer to type and enter data with speed & accuracy (minimum 35 wpm) following written or verbal instruction.
• Ability to multitask with good organizational and communication skills.
• Ability to drive tasks from conception to completion.
• Knowledge of office methods and procedures.
• Self-motivating, self-starter.
• Results oriented.
• Habitually attentive to detail, especially for proofreading.
• Thrives on challenge.
• Creative problem-solving skills.
• Works well under pressure.

Experience

• 1 to 3 years’ general business experience in customer service, sales or marketing function strongly preferred. Some experience in a call center / sales fulfillment environment preferred.
• Appraisal or mortgage industry knowledge & background strongly preferred.

Education, Certification & Licensure

• High school diploma required. Bachelor’s degree from accredited institution strongly preferred.
• Working knowledge of Microsoft applications required. Familiarity with appraisal software packages preferred.